giatnhanh TERMS OF USE

Welcome to giatnhanh. These Terms of Use ("Terms") regulate your use of the giatnhanh web application and related services ("Platform") operated by the giatnhanh operator ("giatnhanh", "we", "us").

By registering an account or placing an order on the Platform, you confirm that you have read, understood and agreed to these Terms and the giatnhanh Privacy Policy. If you do not agree, please do not use the Platform.

1. What is giatnhanh

1.1. giatnhanh is an intermediary platform that helps customers find and book laundry services at partner laundries, currently deployed in Da Nang city.

1.2. Laundry service is provided directly by the laundry shop. giatnhanh does not wash, does not accept laundry, does not deliver or receive laundry, and does not collect laundry service fees.

1.3. giatnhanh does not directly ship items. The platform connects you with Shipper giatnhanh (internal Shipper or partner Shipper, Appendix A, B), or you choose Grab, Ahamove or bring your own items (section 5.2).

2. Explain the terms

• Customer: user who places a laundry order on the Platform.
• Shop: a partner laundry shop that has signed a cooperation contract with giatnhanh.
• Users: includes Customers and Shops.
• Order: laundry service request Customer places with a Shop via the Platform.
• Chat in order: messaging channel associated with each Order between Customer and Store.

3. Account

3.1. You need to register an account with your phone number (and other required information) to place an order. You commit that the information provided is accurate.

3.2. You must be at least 16 years old; People under 16 years old can only use it with the consent of their father, mother or guardian. The platform is not intended for children under 7 years old.

3.3. You are responsible for securing your device, OTP code, and all activities that occur under your account. Please notify us immediately via hotline 0355851994 if you suspect your account is being used illegally.

3.4. Each person can only use one Customer account.

4. Place order and order status

4.1. You choose the Shop, service and place your order. The price displayed when placing an order is reference price according to the Shop's price list.

4.2. Each Order has 5 statuses (orders returning items via Shipper have the additional status "Shipper Delivered"):

4.3. Final price is confirmed by the Shop after weighing and sorting the items. You can talk to the Shop via Chat in the form if you have any questions about the price.

4.4. When receiving items, the Shop will note the item's condition (stains, tears, fading...). You should check this note and discuss immediately via Chat in the application if you do not agree. Please remove all personal items (money, documents, jewelry, etc.) from the item before sending it for washing.

5. Bring your items and pick them up

5.1. By default, you bring your own items to the Store and pick them up yourself at the Store.

5.2. How to bring items to the Shop and get them back (updated October 28, 2026, version 1.3). When placing an order, you choose: (a) Shipper giatnhanh – The platform connects you with an internal Shipper or partner Shipper to pick up / deliver the goods; (b) Grab or Ahamove – you order it yourself on the company's application (The platform just copies the address and opens the application); (c) Bring your own to the Shop and pick it up yourself; For return delivery, you can also (d) ask the Shop to order Shipper outside. Responsibilities of each party:

• Customer: provide correct address and phone number; be present or have someone receive it when Shipper arrives; pay shipping fees to Shipper (Shipper giatnhanh) or to the company (Grab/Ahamove); pay for laundry to the Shop.
• Shop: responsible from receipt of goods until delivery to you, the person you designate or Shipper (with photo of bag).
• Shipper giatnhanh: responsible from clicking "Picked up" (package photo required) until delivery is completed; Lost/damaged items during this time will be borne by Shipper, giatnhanh may deduct Shipper's deposit to compensate.
• Grab / Ahamove / Shipper outside : according to that unit's policy; giatnhanh is not the carrier.
• giatnhanh: is an intermediary connection platform; Record photos, application history, support complaint resolution between parties.

5.2a. Before delivering to Shipper, the Shop must take a photo of the bag and upload the application, then transfer the application to "Delivered to Shipper". When you receive the item, click "Received item" to complete the order. The form you pick up yourself does not include this step.

5.2b. Items damaged or lost during transportation are responsible for the delivery unit (Shipper) according to that unit's policy; giatnhanh is not responsible. The Shop's responsibility begins when the Shop receives the items and ends when the Shop delivers the items to you, the person you designate or Shipper (with a photo of the bag). When there is a Complaint, giatnhanh supports providing photos of bags and order history for you to work with the delivery unit.

5.3. No delivery: if you have not delivered your items 4–6 hours after placing your order, the Platform will send a reminder. After 24 hours from placing the order, if you still have not brought the items, the Shop has the right to cancel the order.

5.3a. Self-cancel if you do not agree with the final price within 03 days (updated October 26, 2026): after the Shop weighs the items and sends the final price, if you do not click "Agree" on the final price within 03 days from the time the Shop sends the final price, the order automatically changes to "Cancelled" and the Shop does not wash the items of that order (The platform reminds you 24 hours before the deadline). The salon keeps your unwashed clothes free of charge for 15 days from the date the order is canceled; Please contact the Shop via Chat in the application to receive it back. After 15 days, the Shop is not responsible for those items. Expired promotional codes will be returned as described in section 7.7.

5.4. You can manually cancel your order while it is still in the "Order Placed" status. After the Shop has received the goods, cancellation must be agreed with the Shop via Chat in the application.

5.5. Items have been "Done Laundry" but not received: The platform will automatically remind you after 24 hours, 03 days, 07 days and 20 days from the "Done Laundry" order. After 30 days from "Done Laundry", the Shop can handle the items according to the storage policy published on the Shop page (collecting storage fees, liquidation or donation to charity), after notifying you via Chat in the application at least 03 days.

6. Price and payment

6.1. You pay directly to the Shop at the Shop when receiving the goods, according to the final price confirmed by the Shop minus the promotional code value (if any).

6.2. giatnhanh does not charge customers service fees. If fees are charged in the future, giatnhanh will notify on the Platform at least 07 days before applying.

6.3. Invoices and documents for laundry services (if any) are issued by the Shop.

7. Promotion code and refer friends

7.1. Promotional code sponsored by giatnhanh. The shop still receives the full service price; you just pay the rest.

7.2. New users receive 02 15% discount codes, maximum 10,000 VND/code, valid for 30 days from the time of code issuance, expires at 23:59:59 on the 30th day (Vietnam time). The code is valid if you place an order before the code expires, even if the order is completed later. Each phone number can only receive a new user code once in 30 days; The account registered on the device that received the code will not be issued a code. Multiple accounts sharing the same network (same IP address, for example dormitory wifi) but different devices and phone numbers can still receive codes; giatnhanh only monitors to prevent fraud.

7.3. Refer a friend: a referral is counted when the person you invite registers with a new phone number and has their first application "Completed" within 30 days of registration, and does not use the same device or IP address as you. For each successful turn, you receive a 10% discount code, maximum 15,000 VND, valid for 30 days from the date of issue. Each referrer receives a maximum of 05 codes/month (recounted from 00:00 the 1st day of each month, Vietnam time).

7.4. Only 1 code is applied per order, not cumulative (even if you have both new user code and referral code). The system automatically suggests a more profitable code, you can change to another code. Code is not convertible to money and is not transferable.

7.5. giatnhanh has the right to cancel codes, revoke offers or lock accounts if fraud is detected (creating multiple accounts, self-introduction, fake orders, colluding with the Shop...).

7.6. giatnhanh reserves the right to change or end the promotion; The issued code remains valid until expiration, except in cases of fraud.

7.7. If the order with the code applied is canceled (you cancel it yourself, the store refuses, or the order is canceled after 24 hours because the item has not been delivered), the code will be returned to the wallet if it is still valid and retains the original expiration date. Accounts that self-cancel orders or do not bring items more than 3 times in 30 days will temporarily not receive new codes.

8. Chat in application

8.1. Each order has Chat in the order for you and the Shop to discuss prices, item condition, and pick-up/return time.

8.2. Do not send content that is offensive, harassing, deceptive, promotional, or unnecessarily sensitive personal information via Chat in the application.

8.3. Chat content in the application is stored according to the term in the Privacy Policy and may be reviewed by giatnhanh when there is a Complaint or when a violation needs to be handled.

8.4. You and the Shop can still text for 7 days after the application is "Completed" or "Cancelled"; Then Chat in the menu switches to view-only mode.

9. Evaluation

9.1. You can only rate the Shop once the application is in "Completed" status.

9.2. Reviews must be honest, based on real experiences. The shop reserves the right to respond publicly.

9.3. giatnhanh reserves the right to hide or remove reviews containing offensive content, personal information, spam, or signs of fraud; Don't remove a review just because it's negative.

10. Complaints

10.1. You and the Shop can discuss and resolve the problem yourself via Chat in the application. giatnhanh only intervenes when one party presses the "Complaint" button in the application.

10.2. Upon receiving the Complaint, giatnhanh will contact the parties within 24 hours, request the Shop to provide evidence within 48 hours, review the Chat in the application, note the item's condition, images and status history, and propose a solution within 05 working days.

10.3. giatnhanh's proposal is conciliatory. If an agreement cannot be reached, you have the right to request a resolution by the consumer protection agency, conciliator, arbitrator or court according to the law; giatnhanh will provide relevant order information upon legal request.

10.4. You submit a Complaint using the "Complaint" button within 03 days from the "Completed" application; For visible damage, it should be reported within 24 hours for accurate verification. After this deadline, you can still contact the hotline for support, but verification may be limited. This time limit does not take away your rights to complain or sue according to the law.

10.5. Support hotline/Zalo: 0355851994, from 8:00 to 21:00 every day (including Saturday and Sunday). After-hours messages are automatically answered and processed before 10:00 the next morning.

11. Liability and limitation of liability

11.1. The Shop is responsible for the quality of laundry services, preservation of items and compensation for damage or loss of items according to the Shop's policies and legal regulations.

11.2. giatnhanh is an intermediary platform and is not responsible for compensation for damaged or lost items, nor for the service quality of the Shop or outside delivery units, to the extent permitted by law. This does not exclude the obligations that the law requires the intermediary platform to perform (such as providing Shop information, receiving and supporting complaint resolution).

11.3. giatnhanh makes reasonable efforts to keep the Platform operating stably but does not commit that the Platform will always be uninterrupted or error-free.

11.4. giatnhanh is not responsible for items of special value or items left in the bag, unless you have made a separate agreement with the Shop and clearly stated in Chat in the application before delivering the item.

12. Prohibited acts

You must not:

• Providing false information, impersonating another person;
• Creating multiple accounts, placing false orders, cheating on promotions or referrals;
• Harass, threaten, insult the Shop, Customers or giatnhanh staff;
• Sending items that are prohibited goods, items contaminated with dangerous or toxic substances;
• Interfering, scanning, exploiting vulnerabilities or disrupting the Platform;
• Unauthorized collection of other Users' data.

13. Temporary lockout and termination

13.1. You can stop using and request to delete your account at any time via the Platform or hotline.

13.2. giatnhanh has the right to temporarily lock or terminate accounts that violate the Terms; notify you of the reason unless prohibited by law.

14. Intellectual property

The platform, brand "giatnhanh", interface and content created by giatnhanh are owned by giatnhanh. You retain rights to the content you post (reviews, images) and grant giatnhanh non-exclusive, royalty-free rights to use it for display on the Platform.

15. Personal data

The collection and processing of your personal data is carried out in accordance with giatnhanh Privacy Policy.

16. Changes to Terms

giatnhanh may update these Terms. Important changes will be announced on the Platform at least 7 days before taking effect. Continued use after the effective date constitutes your acceptance of the new Terms.

17. Applicable law and dispute resolution

These terms are governed by Vietnamese law. Disputes are prioritized for resolution by negotiation and conciliation; If unsuccessful, it will be resolved at the competent People's Court according to the law.

18. Contact

• Address: Da Nang
• Hotline: 0355851994

Appendix A. Shipper giatnhanh (added October 28, 2026, version 1.1)

This appendix supplements and, if different, replaces sections 1.3, 5.1, 5.2 and 5.2b.

A.1. giatnhanh is still just an intermediary platform. In addition to bringing clothes themselves or ordering Grab/Ahamove, Customers can choose Shipper giatnhanh to pick up clothes to bring to the store and/or deliver laundry.

A.2. Shipper is a freelancer, not an employee of giatnhanh. There is no labor contract between giatnhanh and Shipper. Shipper decides whether to turn on "Ready to receive applications" and whether to accept trip or not, equips its own vehicle, documents, gasoline costs and is responsible for its own traffic safety.

A.3. Register for Shipper: declare full name, phone number, citizen ID (CCCD) number and photos of both sides of the card, license plate, photo of vehicle documents, portrait photo. Status: Waiting for approval → Waiting for deposit → Active. giatnhanh has the right to refuse applications, lock or unlock Shipper accounts.

A.4. Deposit: Shipper deposit (default 500,000 VND, giatnhanh announces the current level in the application). Only after giatnhanh confirms receipt of deposit will Shipper receive the application. Deposit is refunded when Shipper is off; Deducted when Shipper loses or damages the Customer's items, giatnhanh clearly states the reason and deducted amount.

A.5. Shipping fee is paid by the customer to Shipper, calculated by distance for each direction (pick up, deliver back) according to the price list published when placing the order (default first 3 km 20,000 VND, from the 4th km plus 5,000 VND per km, rounded up by km). For distances over 10 km, the Platform asks the Customer for confirmation before creating an order. Prices can be quickly adjusted; The created order keeps the quoted level.

A.6. giatnhanh's commission is 10% of the shipping fee for each trip, free of commission for the first 7 trips of each Shipper. giatnhanh quickly checks with Shipper weekly (Draft → Send Shipper → Paid); The amount under 50,000 VND will be carried over to the next week, maximum 4 weeks. Shipper 7 days late payment reminder; After 14 days, we will temporarily stop accepting new applications until payment is completed.

A.7. Responsibilities when delivering and receiving: Shipper must take a photo of the package when picking up the goods. Shipper's responsibility begins when clicking "Picked up" and ends when clicking "Delivered" (pickup) or when the Customer receives the item (delivery). Items lost or damaged during this time are Shipper's responsibility; giatnhanh supports providing photos, trip history and can deduct Shipper's deposit for compensation, but giatnhanh is not the shipping party.

A.8. Reviews and complaints about Shipper: Customers and Shops rate 1–5 stars for Shipper after each trip, and can complain about Shipper within 03 days after a trip. trip has an open complaint that is suspended until the complaint is closed.

Appendix B. Internal Shipper, Partner Shipper and push notifications (added October 28, 2026, version 1.2)

B.1. giatnhanh is still just an intermediary platform connecting Customers, Shops and Shipper. Shipping fees are paid directly by Customer to Shipper; giatnhanh only collects commission on shipping fees from Shipper through weekly checking.

B.2. Two types of Shipper:

• Shipper partner: freelancer, self-registered on the Platform ("I am Shipper"), not an employee of giatnhanh (Appendix A).
• Internal Shipper: directly selected and created by giatnhanh; Cannot self-register. The relationship between giatnhanh and internal Shipper is according to a separate contract signed with each internal Shipper; rights and responsibilities stated in that contract.
• giatnhanh's commission on shipping fee: Internal Shipper 10%, partner Shipper 15% (current rate announced in the application), both are exempted for the first 7 trips. Each trip keeps the rate applied at completion.
• New applications reported to internal Shipper are Ready in advance; After 2 minutes, if no one receives it, open it to Shipper partner.

B.3. Deposit of 500,000 VND applies to both types: Shipper only accepts applications after giatnhanh confirms receipt of deposit; The deposit is refundable when Shipper is on vacation, and deducted when Shipper loses or damages the item (the transaction clearly states the reason and amount of deduction).

B.4. Photo of packaging: Shipper is required to take a photo of the packaging when picking up items (at the Customer's home or at the Shop). Photos are proof of the item's condition upon delivery.

B.5. Grab / Ahamove: when the Customer chooses Grab or Ahamove, the Platform only copies the address and opens the company's application. Shipping fees are collected directly by the company; giatnhanh is not the carrier.

B.6. Push notifications: Users can turn on push notifications in their Account to receive news about orders, messages, new trips (Shipper) and tasks that need to be handled (admin). Can be turned off at any time; In-app notifications are still kept. On iPhone, notifications only work when opening the app from the Home screen.

Appendix C. Receiving account and giatnhanh Laundry Detergent Bottle Program (added October 29, 2026, version 1.4)

C.1. Receiving account: Shops and Shipper must declare a receiving account with the correct name of the account holder; Customers can declare to receive a refund. The user is responsible for the accuracy of the information; giatnhanh is not responsible for amounts transferred to accounts that are incorrectly declared by users. New or newly edited account waiting for verification by giatnhanh.

C.2. How to accumulate: each Completed order has a final price (before discount) from the minimum published in the application (currently 30,000 VND) plus an amount of laundry detergent (currently 100 ml) added to the Customer's "Washing Liquid Bottle"; Each order is only added once. The number of additions per day can be limited.

C.3. Full bottle: when the bottle reaches the announced capacity (currently 1,000 ml), the customer receives a promotional code sponsored by giatnhanh (currently 20,000 VND off, valid for 30 days; value, form and expiration date are indicated on the code). The excess ml is transferred to a new bottle. Code used as other promotional codes of giatnhanh (one code per order); The store still receives the full price, the discount is quickly refunded to the store for weekly review.

C.4. Not counted: applications below minimum; Order placed by the shop owner or user of the Shop's phone number at that Shop; The application shows signs of fraud.

C.5. Deduction upon cancellation/refund: if an order that has been added is later cancelled, refused or fully refunded, the ml of that order is deducted. If the bottle is therefore insufficient for the issued code and the code is unused, the code is revoked and the ml is returned to the bottle; If the code is used, the missing part is gradually subtracted from the following orders (displayed no less than 0).

C.6. Limitations: ml and promotion code not redeemable for cash, non-transferable, non-cumulative between accounts, and void when account is deleted or locked for violation.

C.7. Changes and termination: giatnhanh can change the addition level, bottle capacity, code value and limit, or end the program, with at least one day's notice in the application; The change only applies to the next addition, does not affect the accumulated ml and the issued code.

C.8. Fraud: giatnhanh has the right to cancel mls, revoke codes and temporarily lock accounts when detecting fraud (virtual orders, placing orders at your own store, abusive cancellation / refund), after notifying the user of the reason.

Appendix D. Collection on behalf of the shop (added 6 November 2026, version 1.5)

D.1. giatnhanh is still only an intermediary platform, not the laundry. The laundry shop does the washing. The customer may pay the laundry fee in cash at the shop, or ask giatnhanh to collect it on the shop's behalf by VietQR transfer or Momo when that method is turned on in the app.

D.2. Money collected this way is held for reconciliation, the published commission is deducted, and the rest is sent to the shop. Any invoice for the laundry service is issued by the shop. giatnhanh does not wash, does not keep the items, and does not become the laundry provider just because it collected the fee.