OPERATING RULES OF THE giatnhanh PLATFORM

These rules summarise how the giatnhanh Platform works between Customers, laundry Shops and Shippers. For detailed rights and duties, see the Terms of Use and the Privacy Policy; if they differ, the Terms of Use prevail.

1. Role of giatnhanh

giatnhanh is an intermediary platform: it connects Customers with laundry Shops and Shippers, records orders, and helps with complaints and reconciliation. giatnhanh does not wash clothes, does not keep the items, and is not the carrier.

2. Orders and handover

• The Customer chooses how to send the items: giatnhanh Shipper, Grab, Ahamove, or bring them yourself; and chooses how to get them back when placing the order.
• The Shop confirms the order within 30 minutes (during opening hours), weighs the items and sets the final price on receipt; the Customer pays the laundry fee directly to the Shop.
• giatnhanh Shipper: the Customer pays the ship fee directly to the Shipper, each direction priced separately by km (first 3 km 20,000₫, from the 4th km add 5,000₫ per km, rounded up); over 10 km the Platform asks the Customer to confirm first.
• Grab / Ahamove: the Platform copies the pickup and drop-off points and opens that company's app; that company collects the fee.

3. Shipper

• A partner Shipper is a freelancer who registers themselves; an internal Shipper is an account created by giatnhanh and works under a separate contract signed with giatnhanh.
• Profile: full name, phone number, citizen ID number and photos of both sides, license plate, photo of the vehicle papers, portrait photo. Only administrators can view the citizen ID photos.
• Deposit of 500,000₫: the Shipper receives orders only after giatnhanh confirms the deposit; it is refunded when the Shipper stops; it is deducted if items are lost or damaged (reason and amount are recorded).
• Only one Shipper takes each trip. A photo of the bag is required when picking up. New orders go to internal Shippers for 2 minutes before they open to partner Shippers.
• giatnhanh commission: 10% (internal) and 15% (partner) of the ship fee, the first 7 trips free; weekly reconciliation, the same way as with a Shop.

4. Laundry shop

• Commission of 6% of the final price (VAT included), the first orders free as stated in the contract; weekly reconciliation: Draft → Send to shop → Paid; amounts under 50,000₫ roll to the next week, for at most 4 weeks.
• 7 days late: a reminder; 14 days: the Shop is hidden from the list until paid; no penalty fee.

5. Reviews and complaints

• The Customer reviews the Shop after the order is completed; the Customer and the Shop review the Shipper after each trip.
• Complaints about a Shop or a Shipper must be made within 3 days; giatnhanh contacts both sides within 24 hours and proposes a way forward within 5 working days. A trip or order with an open complaint is held out of reconciliation.

6. Notifications

In-app notifications are always recorded; push notifications are sent only when the user turns them on in Account.

7. Contact

Hotline/Zalo 0355851994 (8:00–21:00 daily).

8. Payout account and detergent bottle (added 29/10/2026, version 1.1)

• Shops and Shippers must declare a payout account; Customers may declare one to receive a refund. Outside giatnhanh administration, the account number is always masked. The weekly reconciliation shows a VietQR code with the amount and the transfer note "GN DS …".
• giatnhanh detergent bottle: each completed order that qualifies adds ml to the bottle; a full bottle earns a promo code sponsored by giatnhanh. Details are in the Terms of Use, Appendix C.